For Toyota, compliance does not mean simply observing laws; it means respecting societal norms and corporate ethics, complying with the expectations of diverse stakeholders, and engaging in fair corporate activities.
Establishing compliance requires steady and earnest efforts in the performance of day-to-day operations. Toyota is promoting initiatives through the construction of frameworks such as the Corporate Ethics Committee, a subcommittee of the CSR Committee, and other internal organizations, and the development of human resources to raise individual awareness of compliance.
Education and Training to Ensure Thorough Compliance
To ensure that awareness of compliance extends from senior managers to all other employees, TMC conducts on-the-job and special rank-specific training, disseminates information on its website, and implements e-learning programs.
The Compliance Hotline
TMC contracted an outside law firm to establish a Compliance Hotline that allows employees to consult in private in the event they have any questions or doubts concerning issues of legal compliance.
The content of consultations is conveyed anonymously to a secretariat within TMC and the facts confirmed, and the details are investigated with scrupulous care to ensure that the identity of the consulting employee is not revealed. If the results of the investigation indicate a compliance related issue, a response is immediately implemented. The content of consultations are reported to the president and corporate auditors every month.
In addition, each division within Toyota is responsible for reassessing compliance risks, as well as implementing and maintaining measures to address those risks.
Toyota Code of Conduct
The Toyota Code of Conduct (adopted in 1998 as the Code of Conduct for Toyota Employees and revised in March 2006) organizes the basic attitudes necessary for people working at Toyota to put the Guiding Principles at Toyota into practice and to fulfill social responsibilities, and indicates specific points to keep in mind.
It is a tool to help employees maintain proper awareness as employees of Toyota, to consider independently the conduct in which they should engage, and to carry out that conduct. All employees carry out their everyday operations based on a shared awareness of these principles.
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