 |
|
 |
|
Toyota Motor Corporation (hereinafter
referred to as the "Company") has established its own basic
policy toward the protection of customer's personal information
as explained below under its understanding that it is an important
social liability of an enterprise to be compliant with Personal
Information Protection Law in Japan (hereinafter referred
to as "PIP Law")and handle any and all information pertaining
to any customer's name, its address, its telephone number,
its E-mail address, etc. by which such customer can be identified
(hereinafter referred to as "Personal Information") in a proper
manner.
The Company will, when obtaining any Personal Information,
identify the purpose of use thereof and obtain it to the extent
it becomes necessary and through a lawful and fair manner.
When any customer should contact our "Customer Assistance
Center" mentioned below (hereinafter referred to as "CA Center",
any communication are to be recorded in order to confirm the
details.
In addition, the Company has adopted a number displaying system
so that the Company may return a call to such customer for
a follow up in case of necessity. We would appreciate your
understanding in this regard.
| |
1) Usage within the purpose
of use |
We will never use any Personal
Information obtained pursuant to the Clause 1. above
for any purpose beyond the purpose of use without obtaining
a prior consent from the relevant customer.
The Personal Information that the Company has obtained
shall be used for the following purposes only; |
| 1. |
When introducing in a commercial
manner any and all goods, services, etc. that the Company
provides |
| 2. |
When conducting a survey
through questionnaire for enabling the Company to plan
and develop any goods, and/or to study any measure to
improve customer satisfaction, etc. |
| 3. |
When conducting any and
all things needed to respond to any enquiries received
from any customer, to provide prompt service, etc. |
| 4. |
For any other purposes
identified when obtaining the relevant Personal Information |
| 5. |
When required to comply
with any provisions in any applicable laws and regulations
or follow any governmental notification and/or guidelines,
etc.
When the Company should provide information with any
customers through Toyota's dealer, the Company will
provide such Toyota's dealer with any relevant Personal
Information. |
| 6. |
Upon receipt of any inquiry
from any customer by the CA Center and for enabling
the Company to take the most suitable measure, to provide
the relevant Personal Information if so required to
relevant Toyota's dealer and/or the Company's business
partner (collectively hereinafter referred to as the
"Third Party") via telephone, in writing and/or through
electronics media, etc., provided, however, such any
Personal Information shall not be provided whenever
any relevant customer should so require.
|
| * |
Items belonging to Personal
Information to be provided;
Customer's name, address, age, telephone number, vehicle
information and any other information relating to customer's
counseling description |
| |
2) Provision of any Personal Information to any Third
Party |
| |
The Company shall never
provide any and all Personal Information obtained pursuant
to the Clause 1. above to any other Third Party without
obtaining prior consent from the relevant customer,
except for providing the same pursuant to 5 and 6 of
the Sub-clause 1), the Clause 2 above, provided, however,
that the Company may provide any Personal Information
to any of its contractors to the extent only necessary
to achieve the purpose of usage thereof.
Even in such a case, the Company shall request the relevant
contractor to handle the relevant Personal Information
in a proper manner and the Company will control the
use thereof by such contractor in a suitable fashion. |
| |
3) Proper control of Personal Information |
| |
The Company shall implement
safety measures in a suitable manner to prevent any
and all Personal Information from being accessed in
an unauthorized manner, from being lost, damaged, altered,
or leaked, etc. In addition to protect the Personal
Information, the Company will endeavor to promote activities
including regular training and education to its employees,
who should handle any Personal Information. |
Any customer may, by following the prescribed procedures of the Company, request the Company to disclose any and all Personal Information which has been kept by the Company and belongs to such customer. When any customer should request the Company to disclose its own Personal Information owned by the Company, such customer is kindly requested to address its request to the CA Center.
The CA Center will be willing to take care of any enquiries and/or consultations pertaining to any Personal Information, including cases that any customer should request to make any correction to, discontinue the use of and/or delete any Personal Information. In any event, any and all enquires or consultations from any customer shall be handled in compliant with the purports of PIP Law in an adequate manner.
The contact point for a customer regarding the handling of
Personal Information;
Customer Assistance Center [Toll-free call] : 0800
- 700 - 7700 (for Japan domestic call only)
Opens from 9:00 am through 18:00 pm
The Company will attempt to continue improvements in order
to observe any applicable laws and regulations and/or any
governmental notifications and guidelines and so that any
and all Personal Information may be handled in a proper manner.
Any modification thereof will be reflected in this Basic Policy
from time to time.
|
|
|
